SHIPPING & DELIVERY
We mainly ship our items to following countries:
United Kingdom / United States / Canada/Europe Countries / Australia / New Zealand / Mexico / China / Macau / Hong Kong / Taiwan / Indonesia / Japan / Malaysia / Philippines / Puerto Rice / Russia / Serbia / South Korea / Singapore / Thailand / Ukraine
If your country is not in the list of delivery destinations, please email us at firstname.lastname@example.org
Your orders will be shipped from our listed hubs:
- USA warehouse: For USA only
- UK warehouse (London): For UK only and Europe countries
- China / Hong Kong warehouse: Rest of the world
Notice: LOMBEX reserves the rights of allocating warehouse according to the local inventory.
Custom Duties & Tax
The recipient is responsible for all customs duties and taxes levied by the country of destination.
All orders will be processed and shipped within 1-2 business days, Monday to Friday in most cases. A tracking number will be emailed to you upon shipment.
Delivery Time & Method
For USA customers:
- Your package will be shipped from our USA warehouse. Most packages will be shipped via FedEx SmartPost or USPS; it usually takes 3 - 7 days for delivery.
- Express delivery time is 1 to 3 business days. Order will be delivered by FedEx / DHL / UPS or other courier services.
For Alaska, Hawaii, and Puerto Rico Shipping customers:
- Delivery time will take 16-21 Days.
APO addresses (such as Armed Forces addresses overseas):
- Delivery time will take 24-28 Days
For UK customers:
- Your package will be shipped from our UK warehouse. It usually takes 1 - 5 days for delivery which depend on your shipping address.
For EU customers:
- Your package will be shipped from our China / Hong Kong warehouse. It usually takes 5 - 14 days for delivery which depend on your shipping address.
- Express delivery time is 1 to 7 business days. Order will be delivered by
DHL / Royal Mail / UPS or other courier services.
Rest of World customers:
- Your package will be shipped from our China/ Hong Kong warehouse. Most free shipping packages will be shipped via Singapore Post or DHL global mail, it usually takes 7 - 30 days for delivery.
- Express delivery time is 3 to 8 business days. Order will be delivered by FedEx / DHL / UPS or other courier services.
- For economy shipping, it is FREE for every order.
- For express shipping, the shipping fee is USD 25.00 - 35.00 per order.
- FREE shipping offered for order of USD 149.00 or more.
- Orders returned to us due to incorrect or missing address information, shipping fees are non-refundable. Additional shipping charges will apply to re-ship the items to the correct address.
Guaranteed Delivery Dates
- Guaranteed delivery dates for items shipped in a timely manner from ilombex.comare the responsibilities of the carrier. Please note that these dates do not include dates a package is held requiring a signature for delivery; it is the customer’s responsibility to be there or arrange to have an authorized agent sign.
We only accept PayPal payment, so the order will ship to your PayPal address. Please make sure your address is correct.